BulkCandyStore.Com RETURN POLICY:
At Bulk Candy Store we send out lots of delicious candy to thousands of satisfied customers. In order to make sure your transaction with us is a smooth one, please review the policies below.
Please make all return or refund requests to our Customer Service department within 10 business days of receiving your BulkCandyStore.com order (tracked by FedEx/USPS carrier). ALL requests for Return or Refund MUST be pre-authorized by our Customer Service Department or they WILL NOT be processed.
BULKCANDYSTORE.com can only accept returns of non-edible items. Returnable items, such as displays or clothing must have not been worn or used and must be in their original packaging. Refunds for returns DO NOT include shipping costs, and the customer is responsible for shipping the products back to us in their original packaging and condition. A 15% restocking fee will be applied to all returns.
RETURN ADDRESS for PRE-AUTHORIZED RETURNS:
(No returns or refunds for orders returned without prior approval):
235 N Jog Road
West Palm Beach, FL 33413
Please order carefully and follow all advisories and notes on our website, since food (consumable) products cannot be returned. If you have any questions or concerns about your order, please contact us before you submit the order.
If we are at fault and make a mistake in fulfilling your order, please contact us within 10 business days so we can rectify the situation. After 10 business days we can no longer process reships or refunds. Even if you don’t need the product for months, open the box when it arrives to make sure the entire product is in good shape and your order is complete.
Please review you order before submitting and verify the following:
Quantities: check through your order to verify you are purchasing the correct quantity of each item.
Shipping address: verify you entered the correct shipping address and zip code (watch out for typos!)
Heat: If our Heat Warning is shown on a product you MUST follow our guidelines in order for us to guarantee the heat sensitive items arriving safely. If ALL of the guidelines are not followed we will NOT resend the melted items.
Taste: We cannot be responsible if you don’t like the taste of a product you ordered. If you are unsure about a product, please contact us before you order.
If you have any concerns or specific requirements, please call us before you place your order:
HEAT SENSITIVE ORDERS (HOT WEATHER ISSUES):
As stated on our FAQ page, and listed above under Return Policy – Heat, BulkCandyStore.com cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace any product before reviewing the delivery circumstances and whether our heat guidelines were followed at the time of order. We cannot refund orders for heat related issues if you don’t follow our guidelines.
In the event that the order arrives melted or in an unusable condition after following our guidelines, a claim must be submitted within five (5) days after physical receipt of merchandise (tracked by FedEx/USPS). Please keep all packaging materials and photograph the damages in case they are needed to file a claim with the shipping service.
Our candy TEAM will often pull, pack, and ship an order within minutes of your order being placed. As soon as an order is sent to the warehouse it cannot be cancelled. You can call us and check whether an order has been released to the warehouse and if it has not, we are happy to process your cancellation. However, if our customer service representative notes the order is already at the warehouse they will be unable to cancel it. If we were to cancel an order already sent to the warehouse it would interrupt our entire fulfillment process (possibly affecting hundreds of orders). We appreciate your understanding on this matter and we always try to accommodate our customers as much as possible. So please take the time to carefully review your orders before completing the order.
If you are unable to cancel your order before it is sent to the warehouse, you have the option of refusing the package once it arrives at your destination (see details below regarding refusing packages).
INCORRECT SHIPPING ADDRESS:
If the customer provides the wrong address when placing an order, the following shall apply:
-If the order is returned to BulkCandyStore.com in good condition: Customer will be responsible for the full cost of shipping as well as a fifteen percent (15%) restocking fee.
-If the package is returned to BulkCandyStore.com but the contents are damaged or if the package is lost: We cannot issue a refund.
-If the package is in transit and the customer requests a shipment intercept/address correction:
Customer will be charged a fee (fee charged by UPS/USPS for the service, and BulkCandyStore.com cannot guarantee this service as it is not guaranteed by UPS/USPS)
If shipments are refused, original and return shipping costs will be charged to the purchaser's original form of payment.
Upon receipt of your order if you find a discrepancy as to a missing item, a claim must be submitted within three (3) business days of receipt (tracked by FedEx/USPS tracking). We will examine our shipping records to compare items ordered with the physical weight of the package. After determining if the package was damaged in route or if it was shipped short the item, we will either issue a store credit/refund or reship accordingly.
Upon receipt of your order if the incorrect merchandise is received, we will do our best to correct the issue in a timely manner. We will re-ship the correct merchandise using the shipping service level purchased at the time the order was placed.
For example, if the incorrect merchandise was shipped using FedEx Ground, it will be re-shipped using FedEx Ground.
If you shipped using an expedited shipping method we will resend using the same method of shipping.
We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit/refund accordingly.
Please note that we are unable to issue credit for any product that is opened or removed from original packing.
Also note that in order for credit/refunds to be issued, notification of order discrepancies must be made within three (3) business days of receipt (tracked by FedEx/USPS)
No returns/refunds can be granted on Special Order Items.