At Bulk Candy Store, we know how important it is that your product arrives safely and in good condition. That’s why we've developed a warm weather guarantee. Most online candy stores will not guarantee meltable products, but we will - if you follow our warm weather policies and your items arrive melted. We’ll ask you to send us a photo and we will resend you the product. Here are the guidelines:

• All items that are meltable should all have a clear temperature sensitivity statement on their pages, so you know what you're getting into (if you see one we missed, please let us know!).

• If you add a meltable item to your cart, we automatically add FREE ice and insulation packaging.

• Because Ice packs only last 48 hours, you will need to choose FedEx 2-Day (or faster) shipping on checkout. If you choose a slower or non-guaranteed shipping option (such as FedEx Home Delivery/Ground or USPS Priority Mail), we CANNOT guarantee your product will arrive safely.

• You must ship to an address where someone can receive the delivery immediately. (you cannot blame us if something sits on your porch for 8 hours!) Again, if you follow these guidelines, we will guarantee your meltable products arrive in good condition.

We understand that this is an extra cost for you; however this is not a profit center for us. The fact is that ice packs can only go so far!

If you have any questions about this policy, please feel free to contact us at: [email protected] or phone us during regular business hours ( 9 am – 6 pm; M-F /EST) at 561-540-1600.