Bulk Candy Store Frequently Asked Questions
Please note the following about our Kosher listings:
Our facility is certified kosher under the strict standards of OK Kosher. Any items that we repack and are accepted by the OK will bear an OK symbol. The only exceptions may be full cases, which may bear the symbol of the certifiying agency for the manufacturer. For example, if you order a 2 1/2 lb bag of Sixlets, it will bear an OK symbol. If you order the case, it will bear an OU symbol.
To view the certification for a specific product, click the KID number under the kosher (we're working on getting them all there). If there is no KID or you need additional information, please contact us.
If you see a different certification than OK listed on site for any bulk items, it means that item is not certified for us to repack, in which case you would need to purchase a full case to keep the kosher status intact. If you have questions about an item like this, please contact us.
If you have specific questions regarding any of our products, please feel free to contact us.
We repack we many of the items we stock and are not an allergen (eggs, wheat, soy, nuts, tree nuts, dairy) free facility. If you have a food allergy and have questions regarding a product or how we can package it for you, please contact us.
When will my order be shipped?
Most orders ship within 48 hours of us receiving them, if the order is received by 12:30 EST. Orders after that time are considered the next day. If the order will be much later than that, we will contact you. During the winter months, we ship Monday-Friday. During the summer months, we tend to not ship orders on Thursdays and Fridays if they contain products that may melt.
When will my order arrive?
When your order arrives depends on how you choose to have it shipped:
- USPS Priority Mail - 2-3 Days, most places in the U.S.
- FedEx Home Delivery - 1-7 days (excluding weekends). The further West, the longer the delivery time
- These travel days do not include our processing time (24-48 hours)
- The number of days listed is Business Days (not including Nights/Weekends)
If you need your product to arrive a certain date, please let us know so we can help you find the best shipping.
How much does shipping cost?
Shipping costs vary depending on your location, the shipping service you choose (Fedex, USPS, etc), and the weight of your product. Our shopping cart will give you of your shipping options as part of the checkout process, before you input your payment information.
Why is shipping so expensive? What about Free Shipping
We know that shipping costs are expensive and are working with our shipping partners to get breaks for you wherever we can.
We do not offer free shipping because we would rather charge you a fair price for your candy and shipping than marking up candy so high that it covers the cost of shipping. We do occasionally offer shipping specials. Sign up for our newsletter to find out about those.
What about orders outside of the United States?
We do ship outside of the United States, however please note the following conditions:
- Our quoted shipping costs are for the carrier rates alone and do not include customs or additional in-country taxes. We can not be held responsible for those fees.
- For orders outside of the U.S. or Canada, we only accept wire transfer payments.
Some items say that they make break in shipping and you're not responsible. What's up with that?
We pack our orders very carefully, but there are some items that may experience breakage along the way. However, you should only expect a small amount of breakage. If a significant portion of your order arrives broken, please contact us immediately.
What if my order arrives and something is wrong?
Our shipping department packs each order with great care, but occasionally there are problems. If your order arrives with missing, broken or incorrect product, please contact us right away so we can remedy the situation. Please keep the box, especially if it shows any signs of damage, so we can show them to the shipping carrier for a refund.
I need my candy for a special event, how far in advance should I order it?
We recommend that you order as early as possible to avoid any out of stock or shipping issues. Most items that we carry have a shelf life of at least six months and will do fine if left in a controlled (air conditioned) environment. Just keep them away from your candy loving friends!
Is the Bulk Candy Store a secure Web site?
Yes! All of the personal information that you send is processed through our secure server. We utilize the latest technology to ensure that all of your data is protected.
What forms of payment do you accept?
We accept most Visa, Mastercard and Discover, as well as Paypal. For orders outside the U.S. and Canada, we only accept wire transfers.
I noticed that you have a discount code on your checkout page. How do I get one?
Discount codes are sent out via our newsletter and when you visit us at a fair.
You can sign up for our newsletter on our newsletter signup page here.
Can I pick up my candy order myself at your warehouse?
Sure. If you're local and want to come visit, we'd love to see you! You can order in advance and we'll get it ready for you or come out and shop around.
What is the Bulk Candy Store return policy?
Our return policy covers many common issues and can be viewed on our return policy page.
Can I ship my order to a different address from my billing address?
Yes you can. However, for any orders over $100 that have separate billing and shipping and are paid with a credit card, we will ask for proof that you are the cardholder.We require this to protect both you and us from credit card fraud. If paid with PayPal, the shipping address will have to be a verified by PayPal.
How safe is my credit card information?
Your credit card is safe when you shop with us. When you place an order your credit card information is securely sent directly to our credit card gateway, Authorize Net. We never store or even see your information..
Why do you want my telephone number?
Why do you want my email address?
Do you have a retail location where I can shop?
Yes! We are located at 235 N Jog Road in West Palm Beach, Fl and have a really nice store.. If you think you'll need us to help you pick out a bunch of candy for a buffet, it's best that you contact us first as the place can get busy
If you're lucky enough to be in a state that we visit for a fair, you can see the "World's Largest Travelling Candy Store" in person. Check our our Fairs page for the complete list.
What are your hours.
Our store and customer service team are available Monday-Friday, 9:00-5:00 EST. and Saturdays 10:00- 2:00 EST. Please call before visiting, as we may be out growing the candy!
We usually take off most major holidays as well.