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It's HOT outside and this item is Heat Sensitive. We will add FREE ice & insulation packaging to your order, but that is only effective for 48 hours. We will replace any product that arrives melted as long as you select FedEx 2nd Day Shipping (or faster).
At Bulk Candy Store, we know how important it is that your product arrives safely and in good condition. That’s why we've developed a warm weather guarantee. Most online candy stores will not guarantee meltable products, but we will - if you follow our warm weather policies and your items arrive melted. We’ll ask you to send us a photo and we will resend you the product. Here are the guidelines:
All items that are meltable should all have a clear temperature sensitivity statement on their pages, so you know what you're getting into (if you see one we missed, please let us know!).
If you add a meltable item to your cart, we automatically add FREE ice and insulation packaging.
Because Ice packs only last 48 hours, you will need to choose FedEx 2-Day (or faster) shipping on checkout. If you choose a slower or non-guaranteed shipping option (such as FedEx Home Delivery/Ground or USPS Priority Mail), we CANNOT guarantee your product will arrive safely.
You must ship to an address where someone can receive the delivery immediately. (you cannot blame us if something sits on your porch for 8 hours!) Again, if you follow these guidelines, we will guarantee your meltable products arrive in good condition.
We understand that this is an extra cost for you; however this is not a profit center for us. The fact is that ice packs can only go so far!
If you have any questions about this policy, please feel free to contact us at: [email protected] or phone us during regular business hours ( 9 am – 6 pm; M-F /EST) at 561-540-1600.
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