Below are a list of the Bulk Candy Store Frequently Asked Questions. Click the to see the answers and and the to close them. If there are any additional questions you have, please feel free to Contact Us
When will my order be shipped?
Most orders ship within 48 hours of us receiving them, if the order is received by 12:30 EST. Orders after that time are considered the next day. If the order will be much later than that, we will contact you. During the winter months, we ship Monday-Friday. During the summer months, we tend to not ship orders on Thursdays and Fridays if they contain products that may melt.
When will my order arrive?
When your order arrives depends on how you choose to have it shipped:
Here is a map of UPS Ground Delivery Times from our location
- USPS Priority Mail –2-3 Days, most places in the U.S.
- UPS Ground – 1-7 days (excluding weekends). The further West, the longer the delivery time
- UPS 3 Day Select - 3 days, excluding weekends
- UPS 2nd Day air -2 days, excluding weekends
- UPS Overnight - 1 day (next day), excluding weekends
1) These travel days do not include our processing time (24-28 hours)
2) The number of days listed is Business Days (not including Nights/Weekends)
If you need your product to arrive a certain date, please let us know so we can help you find the best shipping.
How much does shipping cost?
Shipping costs vary depending on your location, the shipping service you choose (UPS, USPS, etc), and the weight of your product. Our shopping cart will give you of your shipping options as part of the checkout process, before you input your payment information.
Why is shipping so expensive? What about Free Shipping?
We know that shipping costs are expensive and are working with our shipping partners to get breaks for you wherever we can. That's why, when we can, we offer flat rate shipping programs designed to offer you more affordable alternatives.
We do not offer free shipping because we would rather charge you a fair price for your candy and shipping than marking up candy so high that it covers the cost of shipping. We do occasionally offer shipping specials. Sign up for our newsletter to find out about those.
What about orders outside of the United States?
We do ship outside of the United States, however please note the following conditions:
- Our quoted shipping costs are for the carrier rates alone and do not include customs or additional in-country taxes. We can not be held responsible for those fees.
- For orders outside of the U.S. or Canada, we only PayPal or wire transfers.
What if my order arrives and something is wrong?
Our shipping department packs each order with great care, but occasionally there are problems. If your order arrives with missing, broken or incorrect product, please contact us right away so we can remedy the situation. Please keep the box, especially if it shows any signs of damage, so we can show them to the shipping carrier for a refund.
Some items say that they make break in shipping and you’re not responsible. What’s up with that?
We pack our orders very carefully, but there are some items that may experience breakage along the way. However, you should only expect a small amount of breakage. If a significant portion of your order arrives broken, please contact us immediately.
I need my candy for a special event, how far in advance should I order it?
We recommend that you order as early as possible to avoid any out of stock or shipping issues. . Most items that we carry have a shelf life of at least six months and will do fine if left in a controlled (air conditioned) environment. Just keep them away from your candy loving friends!
Is the Bulk Candy Store a secure Web site?
Yes! All of the personal information that you send is processed through our secure server. We utilize the latest technology to ensure that all of your data is protected.
What forms of payment do you accept?
We accept most major credit cards as well as Google Checkout and Paypal. If you want to pay by check or money order, please contact us and we can arrange that as well.
How safe is my credit card informtion?
Your credit card is safe when you shop with us. When you place an order your credit card information is securely sent directly to our credit card gateway, Authorize Net. We never store or even see your information..
Why do you want my telephone number?
We ask for your phone number so we can contact you about any issues with your order. That is the only reason we will call you. We will never give your information out to anyone else.
Why do you want my email address?
We ask for your email address so we can contact you about any issues with your order. We will not send you unsolicited emails (SPAM). We won’t even send you our newsletter unless you tell us you want it! Again, we never rent/sell your information to anyone.
We never rent or sell your information to any third party.
I noticed that you have a discount code on your checkout page. How do I get one?
Discount codes are sent out via our newsletter and when you visit us at a fair.
Can I pick up my candy order myself at your warehouse?
Sure. If you’re local and want to pay us a visit, we’d love to see you! It's best if you place your order online first and choose "pick up" for your shipping option (it's free)and give us a day or two to get it ready .
Do you have a retail location where I can shop?
We operate out of a warehouse at 235 N Jog Road in West Palm Beach, Fl complete with a retail store/showroom. We only ask that you contact us first as the place can get busy If you’re lucky enough to be in a state that we visit for a fair, you can see the “World’s Largest Travelling Candy Store” in person. Check our our Fairs page
for the complete list.
What are your hours?
Our warehouse and customer service team are available Monday-Friday, 9:00-5:00 est. Please call before visiting, as we may be out growing the candy!
What is the Bulk Candy Store return policy?
We've recently updated our return policy to cover many common issues. You can review our policies at our return policy page